MENOPAUSE SUPPORT SERVICES
Privacy Notice
Last updated: June 2026 | Website: www.menopausesupportservices.com
1. Introduction
This privacy notice explains how we collect and use your personal data when you visit or interact with our website www.menopausesupportservices.com or use our services.
By providing us with your data you confirm that you are over 13 years of age.
Luminary-Co Limited, trading as Menopause Support Services, is the data controller and is responsible for your personal data (referred to as "we", "us" or "our" in this notice).
Contact Details
Trading name: Menopause Support Services, a trading name of Luminary-Co Limited
Email: [email protected] or [email protected]
Registered address: Ashley Park House, 1st Floor, 42-50 Hersham Road, Walton-on-Thames, KT12 1RZ
Correspondence address: 30 Thomas Court, Coleham, Shrewsbury, Shropshire SY3 7EX
Website: www.menopausesupportservices.com
ICO registration number: ZB944466
Please let us know if any information we hold about you is inaccurate or changes by emailing us at [email protected].
2. What Personal Data We Collect and Why
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may collect and process the following categories of personal data:
Communication Data
This includes any communications you send us through the contact form on our website, by email, by phone, via social media messaging or by any other means. We process this data to communicate with you, for record keeping, and to establish, pursue or defend legal claims. Our lawful basis is our legitimate interests: specifically, to respond to enquiries, keep records, and protect our legal position.
Enquiry and Client Data
This includes data you provide when enquiring about or purchasing our services, such as your name, job title, organisation name, email address, phone number, and details of the support you are seeking. We process this data to provide the services you have requested and to maintain records of our business relationship. Our lawful basis is performance of a contract (or taking steps to enter into a contract) and, where relevant, our legitimate interests in running our business effectively.
Given the nature of our work, you may share information with us that relates to menopause, health, or workplace wellbeing. We treat all such information with the utmost confidentiality. Where you share health-related information with us, our lawful basis for processing it is your explicit consent and, where applicable, the substantial public interest in providing workplace health support.
User and Technical Data
This includes data about how you use our website such as your IP address, browser type, pages visited, time on site, traffic source, and device information. This data is collected via cookies and our analytics tools. We process this data to maintain, administer, and improve our website and business. Our lawful basis is our legitimate interests in understanding how our website is used and improving our online presence.
We only collect analytics data with your prior consent via our cookie banner. Please see our Cookie Policy for full details: www.menopausesupportservices.com/cookie-policy
Marketing Data
This includes your preferences regarding receiving marketing communications from us. We process this data to send you relevant information about our services, events, and resources. Our lawful basis is either your consent or our legitimate interests in promoting our business and keeping you informed of services that may be relevant to you.
Under the Privacy and Electronic Communications Regulations (PECR), we may send marketing emails to you if you have previously purchased from us, requested information from us, or opted in to receive our communications, and you have not subsequently opted out. You can unsubscribe at any time by following the link in any of our emails or by emailing [email protected].
Sensitive Data
The nature of our work means that clients and enquirers sometimes share information relating to their health or wellbeing, including in the context of menopause or perimenopause. We treat all health-related information as sensitive personal data and process it with care, in confidence, and only for the purposes for which it was shared with us. We do not share it with third parties without your explicit permission.
We do not collect information about criminal convictions or offences.
Automated Decision-Making
We do not carry out automated decision-making or profiling that would have a legal or similarly significant effect on you.
3. How We Collect Your Personal Data
We collect personal data in the following ways:
Directly from you when you complete the contact form on our website, send us an email or message, make an enquiry, or engage our services
Automatically via cookies and similar technologies when you browse our website (see our Cookie Policy)
Via analytics providers such as Google Analytics (based outside the UK), which provide us with anonymised and aggregated data about website usage
Via our website and CRM platform, GoHighLevel (GHL), which hosts our website, landing pages and contact forms
Through social media platforms when you interact with our profiles
4. How We Share Your Personal Data
We do not sell your personal data. We may share your personal data with:
Service providers who support our business operations (such as website hosting, email platforms, our CRM (GoHighLevel), and scheduling tools) under data processing agreements
Professional advisers including accountants and legal advisers, where necessary
Government bodies or regulators where we are legally required to report
Any third party to whom we transfer or merge parts of our business
We require all third parties to protect your personal data and to process it only in accordance with our instructions and applicable law.
5. International Transfers
Some of our service providers (for example Google Analytics and GoHighLevel) are based outside the United Kingdom. Where we transfer data outside the UK, we ensure appropriate safeguards are in place, such as:
Transferring to countries the UK has approved as providing adequate protection
Using the UK-US Data Bridge (the UK Extension to the EU-US Data Privacy Framework) for US-based providers that participate in it
Relying on the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses
6. Data Security
We take the security of your personal data seriously and have put in place appropriate technical and organisational measures to protect it from accidental loss, unauthorised access, alteration, or disclosure. Access to your data is restricted to those who have a genuine business need.
We have procedures in place to respond to any suspected data breach and will notify you and the Information Commissioner's Office (ICO) where we are legally required to do so.
7. How Long We Keep Your Data
We retain your personal data only for as long as necessary for the purposes for which it was collected, including any legal, accounting, or reporting requirements. As a guide:
Client and financial records: 6 years after the end of the relationship (as required for tax purposes)
General enquiry data: up to 2 years from the last contact
Marketing data: until you unsubscribe or withdraw consent
Where we no longer need your data, we securely delete or anonymise it.
8. Your Rights
Under UK data protection law you have the following rights in relation to your personal data:
The right to access: you can request a copy of the personal data we hold about you
The right to rectification: you can ask us to correct inaccurate or incomplete data
The right to erasure: you can ask us to delete your data in certain circumstances
The right to restrict processing: you can ask us to limit how we use your data in certain circumstances
The right to data portability: you can request your data in a structured, machine-readable format in certain circumstances
The right to object: you can object to processing based on legitimate interests or for direct marketing purposes
The right to withdraw consent: where we rely on consent, you can withdraw it at any time
For more information about your rights, visit: ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/individual-rights/
To exercise any of your rights, please email us at [email protected]. We will respond within one month of receiving your request. We will not charge you a fee unless your request is clearly unfounded, repetitive or excessive.
9. How to Make a Data Protection Complaint
If you have a concern about how we handle your personal data, we ask that you contact us first so we can try to resolve it. You can submit a complaint by:
Emailing us at [email protected]
Writing to us at: Menopause Support Services, Hampton Hill, TW12 1NTWriting to us at: Menopause Support Services, 30 Thomas Court, Coleham, Shrewsbury, Shropshire SY3 7EX
We will acknowledge your complaint within 30 days and investigate it without undue delay.
If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO):
Website: ico.org.uk | Helpline: 0303 123 1113
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy notices when you visit them.
11. Cookies
Our website uses cookies. For full details of the cookies we use and how to control them, please read our Cookie Policy at www.menopausesupportservices.com/cookie-policy. You can also control cookies through your browser settings, though disabling certain cookies may affect how the website functions.
12. Changes to This Privacy Notice
We may update this privacy notice from time to time. The date at the top of this document shows when it was last reviewed. We encourage you to check this page periodically, particularly if you are an existing client.