This is MENOPAUSE SUPPORT SERVICES

Website Terms and Conditions

In using this website, you are deemed to have read and agree to the following terms and conditions.

The following terminology applies to these Terms and Conditions, Privacy Notice and any or all Agreements: "Client", "Customer", "You" and "Your" refers to you, the person or organisation accessing this website and accepting our terms and conditions. "The Company", "Ourselves", "We" and "Us" refers to Menopause Support Services, a trading name of Luminary-Co Limited. "Party", "Parties" refers to both the Client and ourselves, or either the Client or ourselves.

Confidentiality

We will not sell, share, or rent your personal information to any third party, or use your email address for unsolicited mail. Any emails sent by us will only be in connection with the provision of agreed services, or with your consent to receive marketing communications.

Given the nature of our work, you may share information with us relating to menopause, perimenopause, health, or workplace wellbeing. We treat all such information as strictly confidential and will not disclose it to any third party, including an employer where relevant, without your explicit consent, except where required by law or to prevent serious harm. Further detail is set out in our Privacy Notice.

Disclaimer, Exclusions and Limitations

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, we exclude all representations and warranties relating to this website and its contents, or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or our literature; and exclude all liability for damages arising out of or in connection with your use of this website.

We do not, however, exclude liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation. None of your statutory rights are affected.

Every effort has been made to accurately represent our services and their potential outcomes. There is no guarantee that any individual or organisation will achieve a specific goal, transformation, or change as a result of our coaching, training, audits, or consultancy. We do not position our services as a guarantee of a particular result.

Our coaching, training, and consultancy services are not a substitute for medical advice, diagnosis, or treatment. We are not medical professionals, and nothing provided as part of our services should be treated as clinical or medical guidance. If you have concerns about symptoms or your health, you should consult a qualified medical practitioner. Our workplace consultancy services are intended to support good practice and do not constitute legal advice. Organisations remain responsible for obtaining independent legal advice on compliance with their statutory obligations.

Payment

Fees for our services are as set out in our current pricing structure, or as agreed in your proposal or booking confirmation. We are not VAT registered, so VAT is not charged on any of our fees.

One-to-one coaching sessions and session blocks are payable in advance of the first session unless otherwise agreed in writing. Workplace audits, reports, workshops, and consultancy engagements are invoiced as set out in your proposal, typically with a deposit on booking and the balance due on or before delivery. Annual partnership and retainer arrangements are invoiced in line with the agreed schedule.

Invoices are payable within 14 days of the invoice date unless otherwise agreed in writing. We reserve the right to suspend or delay delivery of services where payment is overdue, and to charge interest on overdue sums at the annual rate of 4% above the Bank of England base lending rate, accruing daily.

All products, materials, and resources provided as part of our services remain our property and are not to be reproduced or distributed without our written consent.

We do not accept payment in the form of cheques.

Cancellation Policy and Refunds

Workplace Audits, Reports, Workshops, and Consultancy Engagements:

Cancellations made more than 14 days before the agreed delivery date will be refunded in full, less any costs already reasonably incurred.

Cancellations made within 14 days but more than 48 hours before the agreed delivery date may be subject to a cancellation fee of up to 50% of the agreed fee.

Cancellations made within 48 hours of the agreed delivery date may be charged in full.

We will always try to find a mutually convenient alternative date before applying a cancellation fee.

Individual Coaching Sessions:

A full refund is available if a session is cancelled up to 24 hours before the session is due to take place. Sessions cancelled with less than 24 hours notice, or missed without notice, will be treated as used and are non-refundable.

Coaching Session Blocks (5 or 10 session packages):

The deposit or first session payment is non-refundable once the first session has taken place. Unused sessions within a block remain valid for 6 months from the date of purchase and may, at our discretion, be rescheduled, but are not eligible for a cash refund once the block has commenced.

Annual Partnership and Retainer Arrangements:

You may cancel an annual partnership at any time by emailing our team, giving 30 days notice. We do not offer refunds on annual partnership fees already invoiced, but you will continue to have access to the agreed services until the cancellation takes effect at the end of the current invoiced period.

Nothing in this section affects your statutory rights.

All Information is for Educational and Informational Purposes Only

The information contained on this website and any resources available for download are for educational and informational purposes only. This information is not intended as, and shall not be understood or construed as, medical, legal, financial, or any other professional advice.

Log Files

We use IP addresses to analyse trends, administer the site, track visitor movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Cookies

We may use cookies where appropriate to gather information about your device in order to help us improve our website. You can adjust the settings on your device to decline any cookies if you wish. For more information, please visit AboutCookies.org.

Links from This Website

We do not monitor or review the content of other parties' websites which are linked to from this website. We are not responsible for the privacy practices or content of these sites.

Copyright Notice

Copyright and other relevant intellectual property rights exist on all text, materials, audits, reports, training content, and the full content of this website relating to our services. Materials provided to you as part of a paid engagement may be used internally by your organisation for the purposes for which they were provided, but may not be copied, resold, or distributed to third parties without our prior written consent.

Communication

Menopause Support Services, a trading name of Luminary-Co Limited
Email: [email protected] or [email protected]
Registered address: Ashley Park House, 1st Floor, 42-50 Hersham Road, Walton-on-Thames, KT12 1RZ
Correspondence address: 30 Thomas Court, Coleham, Shrewsbury, Shropshire SY3 7EX
Website: www.menopausesupportservices.com
ICO registration number: ZB944466

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any agreement which is due to an event beyond the control of such party, including but not limited to any act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood, or illness. Any party affected by such an event shall promptly inform the other party and shall use all reasonable endeavours to comply with the terms of any agreement.

General

The laws of England and Wales govern these terms and conditions. By accessing this website and/or using our services, you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access or use. If any of these terms are deemed invalid or unenforceable, the invalid provision will be severed and the remaining terms will continue to apply.

Notification of Changes

We reserve the right to change these terms from time to time as we see fit, and your continued use of the site will signify your acceptance of any adjustment to these terms.

Last updated: June 2026